Terms and Conditions
Last updated: September 7, 2026
These Terms and Conditions apply to purchases made through veltravia.com (“Veltravia”). The online store is operated by Zibo Xingyuan Electronic Technology Co., Ltd., located at Room D8037, 4th Floor, No. 23 Changguo West Road, Chezhan Subdistrict Office, Zhangdian District, Zibo City, Shandong Province, China.
By submitting an order on our website, you agree to enter into a purchase transaction with Zibo Xingyuan Electronic Technology Co., Ltd. in accordance with these Terms and Conditions and the other policies displayed on veltravia.com.
Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, prices, specifications, and stock information are accurate and up to date. However, the actual color or appearance of a product may vary slightly due to screen settings, lighting, manufacturing changes, or other factors beyond our reasonable control.
If we discover that any product information is inaccurate, incomplete, or outdated, we reserve the right to correct the information, revise the price or availability, or cancel an affected order when reasonably necessary.
Order Acceptance
An order confirmation email only confirms that we have received your order. It does not necessarily mean that your order has been accepted or approved for fulfillment.
We may decline, limit, or cancel an order for reasonable grounds, including payment authorization issues, suspected fraud, insufficient stock, incorrect pricing or product information, unauthorized commercial resale, or applicable legal requirements.
If we cancel an order after receiving payment, we will notify you and refund the amount paid for the canceled items, together with any shipping charges that no longer apply, to the original payment method within 3–5 business days. Your payment provider may require additional time to display the refund.
Prices and Payment
Before you complete your purchase, the checkout page will display the applicable product prices, taxes, shipping charges, discounts, available payment options, and total amount due.
By submitting payment information, you confirm that the details provided are accurate and complete and that you are legally authorized to use the selected payment method.
Shipping, Returns, and Refunds
All matters relating to order processing, shipping, delivery, cancellations, returns, exchanges, and refunds are governed by the relevant policies published on veltravia.com, together with any consumer protection laws that apply to the transaction.
Promotions and Discount Codes
Promotional campaigns, discount codes, seasonal offers, and limited-time deals may be subject to additional conditions, including eligibility requirements, expiration dates, redemption limits, and product exclusions.
To the extent permitted by law, we may modify, suspend, or discontinue a promotional offer at any time.
Permitted Use
Products offered through Veltravia are primarily intended for lawful personal use unless a different arrangement has been approved by us in writing.
You must not engage in fraudulent purchases, unauthorized resale, abuse of promotional offers, manipulation of the checkout process, interference with website operations, or any other unlawful or improper activity.
Limitation of Liability
To the fullest extent permitted by applicable law, Veltravia will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss arising from or relating to the website, an order, a purchase transaction, or the use of any product.
Nothing in this section limits or excludes any consumer right, legal remedy, or liability that cannot lawfully be limited or excluded.
Changes to These Terms
We may update these Terms and Conditions by publishing a revised version on veltravia.com. Unless otherwise required by law, revised terms will take effect after they are posted on the website.
Purchases will generally remain subject to the version of the Terms and Conditions that was in effect when the relevant order was submitted.
Contact Us
If you have questions about these Terms and Conditions, please contact us using the details below:
Brand: Veltravia
Website: veltravia.com
Legal Entity: Zibo Xingyuan Electronic Technology Co., Ltd.
Registered Address: Room D8037, 4th Floor, No. 23 Changguo West Road, Chezhan Subdistrict Office, Zhangdian District, Zibo City, Shandong Province, China
Email: service@veltravia.com