Privacy Policy

Last updated: September 7, 2026

This Privacy Policy explains how Veltravia, operated by Zibo Xingyuan Electronic Technology Co., Ltd., collects, uses, shares, stores, and protects personal information when you visit veltravia.com, place an order, contact our customer service team, or interact with other services provided through our online store.

Information We May Collect

The personal information we collect varies depending on how you use our website and services. It may include:

  • Your name, email address, telephone number, billing address, and delivery address
  • Account details, order history, payment information, and transaction records
  • Messages, requests, and other information you provide when contacting customer support
  • Device information, browser type, IP address, and approximate geographic location
  • Browsing activity and information collected through cookies, pixels, and similar technologies

How We Use Personal Information

We may collect and process your personal information for the following purposes:

  • To operate, manage, maintain, and improve our website and store services
  • To verify, process, fulfill, and deliver your orders
  • To send order confirmations, shipping updates, and other service-related communications
  • To respond to inquiries, requests, returns, refunds, and customer support matters
  • To identify suspected fraud, unauthorized transactions, misuse, or security risks
  • To personalize your shopping experience and understand website performance
  • To comply with applicable legal, regulatory, accounting, and tax obligations
  • To send marketing or promotional communications where permitted by law or where you have provided consent

How We Share Personal Information

Where reasonably necessary to operate our business, we may share relevant personal information with third parties that provide services on our behalf. These parties may include Shopify, payment processors, shipping carriers, fulfillment providers, analytics services, advertising and marketing partners, technology providers, and professional advisers.

We may also disclose information when required by applicable law, regulation, legal process, or government request. Information may additionally be shared when necessary to protect our rights, customers, employees, or business, or in connection with a merger, acquisition, financing, restructuring, sale, or transfer of business assets.

Cookies and Similar Technologies

We may use cookies and related technologies to provide essential website functionality, remember your preferences, understand how visitors interact with our website, improve site performance, and support advertising and measurement activities where legally allowed.

You may manage certain cookie preferences through your browser settings or through privacy controls made available on veltravia.com. Please note that blocking or disabling some cookies may prevent certain parts of the website from operating correctly.

You may use our cookie preference tool to accept, reject, or manage non-essential cookies. You may change your preferences at any time through the “Your Privacy Choices” link in the website footer.

Data Retention and Security

We retain personal information only for the period reasonably necessary to fulfill the purposes described in this Privacy Policy, process transactions, provide customer support, maintain required business records, prevent fraud, resolve disputes, and comply with legal obligations.

We use reasonable administrative, organizational, and technical safeguards to protect the personal information under our control. However, no method of internet transmission or electronic storage can be guaranteed to be entirely secure.

Your Privacy Rights

Depending on the laws that apply in your country or region, you may have the right to:

  • Request access to or a copy of your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request data portability or restrictions on certain processing activities
  • Object to specific uses of your information
  • Withdraw consent where processing depends on your consent
  • Appeal a decision made in response to a privacy request

We may request additional information to verify your identity before responding to or completing a privacy request.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the relevant message. You may still receive non-promotional communications relating to your orders, account, or customer service requests.

Children’s Privacy

Our website and services are intended for adults and are not specifically directed toward children. We do not knowingly collect personal information from children in a way that violates applicable privacy laws.

If you believe that a child has provided personal information through our website, please contact us so that we can review the matter and take appropriate action.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence. Where required by applicable law, we use appropriate contractual, organizational, or technical safeguards to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, technology, or legal obligations. The latest version will be published on this page with an updated effective date.

Contact Us

Veltravia is an online store operated by Zibo Xingyuan Electronic Technology Co., Ltd.

Legal Entity: Zibo Xingyuan Electronic Technology Co., Ltd.

Registered Address: Room D8037, 4th Floor, No. 23 Changguo West Road, Chezhan Subdistrict Office, Zhangdian District, Zibo City, Shandong Province, China

For questions about this Privacy Policy or to submit a privacy-related request, please contact us at service@veltravia.com.