FAQ
Last updated: September 7, 2026
At Veltravia, we create more than decorations. Our holiday and seasonal pieces are designed to bring color, warmth, and festive character to homes, gatherings, and meaningful celebrations.
If your question is not answered below, our customer care team will be happy to assist you.
Holiday & Seasonal Decorations
Q: What kinds of products does Veltravia offer?
A: Veltravia offers holiday ornaments, wreaths, garlands, tabletop accents, seasonal figurines, party decorations, lighted decor, and other festive home accessories designed for celebrations and everyday seasonal styling.
Each item is selected to look beautiful as part of a display, mantel, tree, doorway, table setting, or gift arrangement.
Q: Are Veltravia products reusable?
A: Many Veltravia decorations are designed for repeated seasonal use when handled and stored properly. Product durability may vary depending on material, construction, and care.
Q: Can I mix Veltravia pieces with my existing decor?
A: Yes. Our items are chosen to coordinate easily with a wide range of holiday themes, color palettes, and home styles.
Materials & Craftsmanship
Q: What materials are Veltravia products made from?
A: Depending on the item, our products may include glass, ceramic, fabric, paper, plastic, wood, metal, glitter finishes, painted surfaces, faux greenery, lighted components, or other decorative materials.
Each material is selected to support the look, function, and seasonal character of the product.
Q: Are small variations normal?
A: Yes. Subtle differences in tone, texture, finish, glitter placement, paint detail, or shape may occur because of production and finishing processes. These variations are part of the character of decorative products and do not always indicate a defect.
Care & Maintenance
Q: How should I clean Veltravia decorations?
A: Gently remove dust with a soft, dry cloth or clean soft brush. For sturdy bases or non-electrical surfaces, a slightly damp cloth may be used when appropriate.
Avoid abrasive materials, harsh cleaners, solvents, soaking, or strong chemicals, as these may damage finishes, fabrics, glitter, paint, or electrical parts.
Q: How should I store seasonal decorations?
A: Store decorations in a cool, dry place away from direct sunlight, moisture, heavy pressure, and extreme temperatures. Keep fragile items separated and cushioned in their original packaging where possible.
Q: How do I prevent damage?
A: Handle delicate items by their base or strongest area rather than by small decorative details. Place decorations on stable surfaces and avoid locations where they may be knocked over, pulled, or exposed to water or heat.
Using Your Decorations
Q: Where can I place Veltravia decorations?
A: Veltravia decorations are suitable for many indoor spaces, including living rooms, entryways, dining tables, mantels, shelves, offices, party areas, and gift displays. Outdoor use is only recommended when the product description states that the item is suitable for outdoor conditions.
Q: Are lighted decorations safe to use?
A: Lighted products should be used according to the product instructions. Use the correct batteries, power source, or adapter where applicable, and keep electrical parts away from water and excessive heat.
Q: Can holiday decorations be used around children or pets?
A: Please supervise children and pets around decorative items, especially small parts, cords, batteries, glass, ceramic, glitter, or fragile pieces. Decorations are not toys unless specifically stated.
Gifting & Occasions
Q: Are Veltravia products suitable for gifting?
A: Absolutely. Many of our designs are well suited to birthdays, housewarmings, holidays, parties, weddings, anniversaries, thank-you gifts, and seasonal celebrations.
Q: Can I choose decorations for different holidays?
A: Yes. Our collections may include pieces for Christmas, Halloween, Easter, Thanksgiving, New Year, parties, birthdays, and other seasonal occasions, depending on availability.
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days after payment is confirmed. Standard international delivery generally takes 5–12 business days after dispatch, although delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions. Processing time is additional to transit time.
Available shipping destinations, shipping options, charges, and any applicable restrictions will be displayed at checkout before payment. Once your order ships, tracking information will be sent to the email address provided at checkout.
Q: What happens if my order arrives damaged?
A: We use protective packaging to help reduce the risk of shipping damage, especially for fragile or decorative items.
If your order arrives damaged, defective, incomplete, or incorrect, please contact service@veltravia.com as soon as reasonably possible. Where possible, report visible shipping damage within 48 hours of delivery to help us investigate with the carrier. This is a recommended reporting period, not an automatic deadline for rejecting a claim.
Please include your order number and, where relevant and available, clear photos of the item, packaging, and shipping label. We will review your claim and arrange an appropriate replacement, refund, or other resolution. If the issue is confirmed to be our responsibility, you will not be charged for necessary return shipping or replacement delivery.
Returns & Exchanges
A: Yes. Eligible products may be returned within 30 days after delivery. Returned items must generally be unused, undamaged, and returned with their original packaging and included components.
For preference-based returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Approved refunds are issued to the original payment method within 5–10 business days after approval. Please contact our customer care team before returning an item so we can confirm eligibility and provide the appropriate return address and instructions. For complete details, please review our Return Policy.
Still Have Questions?
If your question is not answered above, please contact our customer care team:
Email: service@veltravia.com
Our team will be happy to assist with product questions, order support, shipping, returns, and general inquiries.
Veltravia - Festive decor for every season.
Veltravia is operated by Zibo Xingyuan Electronic Technology Co., Ltd.
Legal Entity: Zibo Xingyuan Electronic Technology Co., Ltd.
Registered Address: Room D8037, 4th Floor, No. 23 Changguo West Road, Chezhan Subdistrict Office, Zhangdian District, Zibo City, Shandong Province, China