Contact Us
Last updated: September 7, 2026
Need help with a product or an order? The Veltravia customer service team can assist with product questions, order updates, shipping, returns, payments, privacy requests, and other matters related to our store.
Contact Veltravia
Veltravia is an online retail store operated by Zibo Xingyuan Electronic Technology Co., Ltd. The company manages product sales, order fulfillment, customer service, returns, refunds, and other transactions completed through veltravia.com.
Legal Entity: Zibo Xingyuan Electronic Technology Co., Ltd.
Registered Address: Room D8037, 4th Floor, No. 23 Changguo West Road, Chezhan Subdistrict Office, Zhangdian District, Zibo City, Shandong Province, China
Email: service@veltravia.com
Hours: Monday to Friday, 9:00 AM - 6:00 PM Eastern Time, excluding public holidays.
Our team normally responds within 1–2 business days.
When contacting us about an existing purchase, please include your order number and the email address used during checkout. This will help us locate your order and provide assistance more efficiently.
If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us as soon as possible and provide clear photos or videos showing the product, packaging, and shipping label.
Please contact our customer service team for return instructions before sending an item back. Returns sent without prior approval may not be accepted, as the correct return address may differ depending on the order.
Most inquiries are answered within 1–2 business days. Additional processing time may be necessary for cases involving shipping carriers, payment providers, order verification, or privacy-related requests.