Shipping Policy
Last updated: September 7, 2026
At Veltravia, we understand the excitement of receiving new decorations for a holiday, party, or seasonal refresh. Shipping is more than delivering a package; it is the final step in our promise of careful presentation and customer service. From protective packing to reliable carriers, we work to help every order arrive safely and in excellent condition.
Veltravia is operated by Zibo Xingyuan Electronic Technology Co., Ltd.
Legal Entity: Zibo Xingyuan Electronic Technology Co., Ltd.
Registered Address: Room D8037, 4th Floor, No. 23 Changguo West Road, Chezhan Subdistrict Office, Zhangdian District, Zibo City, Shandong Province, China
1. Processing with Care
Order Processing: Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from transit time and is not included in the delivery estimate below.
Peak Seasons: Processing may take longer during holidays or promotional periods. Any known extended processing times will be displayed before purchase. If an unexpected delay affects your order, we will notify you by email with an updated estimate and explain the available options.
Fulfillment Locations: Orders may be fulfilled from our own or partner facilities depending on product availability and the delivery destination. The fulfillment location may differ from our registered business address. We do not guarantee that every order will be dispatched from a local warehouse.
2. Shipping Times & Rates
Shipping Destinations: We ship to selected countries and regions where delivery service is available. The countries and regions currently supported will be displayed at checkout after you enter your delivery address. If we are unable to ship to your location, you will not be able to complete checkout using that address.
Shipping availability may vary depending on the product, destination, carrier coverage, customs requirements, and other delivery restrictions. Certain remote areas, restricted locations, P.O. Boxes, military addresses, or territories may not be eligible for delivery. Any applicable restrictions will be shown at checkout before payment.
Estimated Transit Time: Standard international delivery generally takes 5–12 business days after dispatch. Delivery times may vary depending on the destination, selected shipping method, carrier service, customs processing, and local delivery conditions. This estimate does not include the 1–3 business day order processing period and is not a guaranteed delivery date.
Free Standard Shipping: Orders with a merchandise subtotal of US$49 or more after discounts, excluding taxes and shipping charges, qualify for free standard shipping to eligible destinations. Availability of free shipping and any geographic exclusions will be displayed at checkout before payment.
3. Track Your Order
Tracking Updates: Once your order ships, a unique tracking number will be sent to your email.
Full Visibility: You can follow your package through the tracking link provided and stay updated until your Veltravia order arrives.
4. Delivery Problems and Shipping Damage
Delayed or Untracked Orders: If your order has not arrived within the estimated delivery period, or tracking information appears to have stopped updating, please contact service@veltravia.com with your order number. We will investigate with the carrier or fulfillment partner and keep you informed of the next steps.
Lost Packages: If an investigation confirms that your package has been lost in transit, we will offer a replacement or refund at no additional cost to you.
Marked Delivered but Not Received: If tracking shows “Delivered” but you have not received your order, please contact us promptly. We will review the delivery information and investigate with the carrier. A “Delivered” tracking status alone will not automatically result in rejection of your claim.
Damaged, Defective, or Incorrect Items: Please contact us as soon as reasonably possible. Reporting visible shipping damage within 48 hours of delivery is recommended to assist our investigation, but a later report will not automatically be rejected. Please provide your order number and any relevant photos available to you.
If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, refund, or other resolution without charging you for necessary return shipping or replacement delivery.
5. Important Notes
Address Verification: Please review your shipping address carefully before completing your purchase. Once an order has been dispatched, we may not be able to change delivery details.
P.O. Boxes: Some shipping services may have limitations with P.O. Boxes. For the smoothest delivery experience, we recommend providing a complete residential or business address where possible.
Contact Our Support Team
If you have questions about order status or need assistance, please contact our support team:
Email: service@veltravia.com
Hours: Monday to Friday, 9:00 AM - 6:00 PM Eastern Time, excluding public holidays.
Veltravia - Every celebration, delivered with care.