About Us

Last updated: September 7, 2026

Welcome to Veltravia, an online store at veltravia.com specializing in holiday decorations and seasonal home accents. We focus on festive products for occasions such as Christmas and Halloween, helping you create a warm, fun, and memorable atmosphere for every celebration.

We aim to provide clear product details, secure payment options, a smooth shopping experience, and reliable customer support.

Veltravia is an online retail store operated by Zibo Xingyuan Electronic Technology Co., Ltd. The company is responsible for product sales, order processing, customer service, returns, refunds, and other transactions made through veltravia.com.

Legal Entity: Zibo Xingyuan Electronic Technology Co., Ltd.

Registered Address: Room D8037, 4th Floor, No. 23 Changguo West Road, Chezhan Subdistrict Office, Zhangdian District, Zibo City, Shandong Province, China

Email: service@veltravia.com

Before returning any item, please contact us first. Our team will review your request and provide the appropriate return instructions and return address.

For questions about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.

We usually respond to customer inquiries within 1–2 business days.